Privacy Policy — Renew Local

1. Introduction

Renew Local ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

2. Information We Collect

Information You Provide

Account information: Name, email address, phone number, and business details when you create an account
Payment information: Billing details processed securely through our payment processor
Google Business Profile data: Business information, reviews, posts, and profile details when you connect your GBP
Service requests: Information submitted for review removal, reinstatement, or verification services
Communications: Messages you send to our support team

Information Collected Automatically

Usage data: Pages visited, features used, time spent on the platform
Device information: Browser type, operating system, IP address
Cookies: We use cookies and similar technologies to improve your experience and analyze usage

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Generate AI-powered review responses and SEO content for your business
Monitor your Google Business Profile and send alerts
Process review removal, reinstatement, and verification requests
Process payments and manage your subscription
Communicate with you about the Service, updates, and support
Analyze usage patterns to improve our products
Comply with legal obligations

4. AI Processing

Our Service uses artificial intelligence to process your Google Business Profile data, including reviews and business information, to generate responses and content. AI processing occurs on secure servers. We do not use your business data to train AI models for other customers. Your data is used solely to provide services to your account.

5. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers: Third-party vendors who assist in operating our Service (payment processing, hosting, analytics)
Google: When posting responses, content, or submitting review removal requests on your behalf through the Google Business Profile API
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Object to or restrict certain processing of your data
Export your data in a portable format
Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@renewlocal.com.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality of the Service.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: