Last updated: June 8, 2026
By accessing or using the Renew Local platform ("Service"), website, or any related services provided by Renew Local ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
By clicking "I Agree," checking an acceptance box, entering a payment method, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. Your acceptance is recorded electronically, including a timestamp, the IP address from which acceptance was made, and the specific version of these Terms in effect at that time. You agree that this electronic record constitutes valid, binding, and enforceable acceptance of these Terms.
Renew Local provides AI-powered Google Business Profile management tools, including but not limited to:
To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
The Service is offered on a subscription basis at the prices listed on our pricing page. By subscribing, you agree to pay all applicable fees based on your selected plan, provide accurate billing information, and allow Renew Local (or our third-party payment processor) to charge your designated payment method on the terms set forth herein.
Free Trial. We offer a 7-day free trial for new subscribers. You must provide a valid payment method to begin the trial. If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged the then-current subscription fee. You may cancel at any time during the trial through your account settings or by emailing office@renewlocal.com.
Recurring Subscriptions and Automatic Renewal. Subscriptions are billed on a recurring basis (monthly or as otherwise stated at the time of purchase) and renew automatically at the end of each billing cycle until cancelled. By subscribing, you authorize Renew Local, through our payment processor Stripe, to charge your designated payment method the recurring subscription fee on each renewal date without further authorization from you, until you cancel in accordance with Section 5. The subscription fee will be charged on or around the same calendar day of each billing period. Before you subscribe, the recurring nature of the charge, the amount and frequency of the charge, the renewal term, and the method of cancellation are disclosed to you clearly and conspicuously, and you provide your affirmative consent to these terms at the point of sale, consistent with applicable automatic-renewal and negative-option laws.
Payment Methods
Renew Local accepts payment by credit or debit card and by ACH bank debit, processed through our payment processor, Stripe.
Credit / Debit Card Authorization. By providing your card information and agreeing to these Terms, you authorize Renew Local, through Stripe, to charge your designated card for: (a) recurring subscription fees on each renewal date as described above; (b) expert services performed, including the Review Removal Request Service, billed in accordance with Section 6; and (c) any other fees you incur under these Terms. You represent that you are the authorized cardholder or have authority to use the card provided. This authorization remains in effect until you cancel your subscription and your account balance is paid in full, or until you remove the card and provide a valid replacement.
ACH Bank Debit Authorization. By providing your bank account information and agreeing to these Terms, you authorize Renew Local, through Stripe, to initiate ACH debit entries to your designated bank account for services performed, including the Review Removal Request Service (billed in accordance with Section 6), and for recurring subscription fees. You may revoke this authorization at any time by removing your bank account in your account settings or by emailing office@renewlocal.com. Revocation will prevent future debits but will not cancel or reverse debits already initiated for services successfully performed prior to revocation, which remain due and payable.
Billing Descriptor. Charges from Renew Local will appear on your card or bank statement as "RENEW LOCAL" (or a substantially similar descriptor). If you do not recognize a charge, please contact us at support@renewlocal.com before disputing it with your bank — see Section 8 (Disputes and Chargebacks).
Failed, Declined, or Returned Payments. If a card charge is declined or an ACH debit is returned, reversed, or fails for any reason — including insufficient funds, closed account, expired card, or revoked authorization — Renew Local reserves the right to retry the charge or debit, charge applicable return or decline fees, suspend the Service, and pursue collection through any lawful means. You agree to keep a valid payment method on file at all times while your subscription is active.
Price Changes. We may change subscription prices from time to time. We will provide notice of any price change before it takes effect. Your continued use of the Service after a price change takes effect constitutes acceptance of the new price.
You may cancel your subscription at any time through your account settings or by emailing office@renewlocal.com. You may cancel by the same means through which you accepted the subscription. Cancellation takes effect at the end of your current billing cycle. You will continue to have access to the Service through the end of the period you have already paid for, and you will not be charged for subsequent cycles. For any subscription with a term of twelve (12) months or longer that renews automatically beyond its initial term, Renew Local will provide advance written or electronic notice of the upcoming renewal as required by applicable law. Fees already charged for the current or prior periods are non-refundable, as set out in Section 7.
Scope of Services Covered. This authorization covers all Renew Local services, including but not limited to Google Business Profile Linking, the Review Removal Request Service, Google My Business Reinstatements, and Google My Business Verifications.
Important — Policy-Violating Reviews Only. The Review Removal Request Service is exclusively limited to reviews that violate the content policies and guidelines of the applicable platform (including but not limited to Google, Yelp, TripAdvisor, Glassdoor, and other review platforms). We do not attempt to remove legitimate reviews that comply with platform terms of service. Renew Local pursues removal solely by submitting policy-based reports through the platforms' own designated reporting channels; we do not use legal threats, intimidation, false accusations, or other coercion directed at reviewers. By using the Review Removal Request Service, you represent and warrant that each review you submit is one you have a good-faith basis to believe violates the applicable platform's content policies, and you acknowledge that submitting a review you do not reasonably believe to be violating, or attempting to suppress a truthful review, may violate the Federal Trade Commission's Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465) and other applicable law. You are solely responsible for the accuracy of your submissions, and your indemnification obligations under Section 15 apply to any claim arising from them.
No Guarantee of Removal. Review removal is not guaranteed. Platform policies and enforcement processes are outside of our control and may change at any time. While we make every reasonable effort to pursue removal of policy-violating reviews, the final decision rests with the respective platform.
No Guarantee of Permanent Removal. This service includes assistance with review removal; however, due to third-party platforms (such as Google, Yelp, Glassdoor, TripAdvisor, and others) and their policies, we do not guarantee permanent removal. Reviews may reappear at any time due to platform policy changes, algorithm updates, re-evaluation by the platform, or reinstatement by the original reviewer. These actions are entirely outside of our control. By using our review removal services, the client acknowledges and accepts this risk. Renew Local shall not be held liable for any review that reappears after removal; the client's sole and exclusive remedy for a reappearance within thirty (30) days of the charge is the service credit described below, and no cash refund will be issued.
Review Removal Request Service — Success-Based Billing. The per-review Review Removal Request Service is billed on a success basis. You are charged the applicable flat fee for this service upon successful removal — that is, once the targeted review has been removed from the platform. You are not billed for this service unless removal is achieved. Pricing is listed on the respective service pages.
Payment Is for Services Performed. The fee is compensation for the professional services Renew Local performs in pursuing and achieving removal of reviews you have identified as violating platform content policies. It is a fee for the service performed, not for a guaranteed or permanent removal outcome, and Renew Local does not guarantee permanent removal. The service is fully performed and complete once the targeted review has been removed. Accordingly, fees for the Review Removal Request Service are fully earned at the time they are charged and are non-refundable.
Service Completion. The Review Removal Request Service is complete when the targeted review has been removed from the platform, at which point the fee is billed and fully earned. Renew Local's obligation is fulfilled upon completion of the service. Platform decisions occurring thereafter, including any reinstatement or reappearance of a review, are entirely outside of Renew Local's control. The client's sole and exclusive remedy for a reappearance is the 30-Day Reappearance Service Credit described below; no cash refund will be issued.
30-Day Reappearance Service Credit. If a review that Renew Local successfully removed reappears within thirty (30) days after the date Renew Local charged for its removal, Renew Local will, upon the client's request, issue a service credit equal to the fee charged for that review, to be applied toward a new Review Removal Request to re-pursue that review or another policy-violating review. This credit is the client's sole and exclusive remedy for a reappearance. The credit is not a refund, is not redeemable for cash, and has no cash value. To claim the credit, the client must notify Renew Local at support@renewlocal.com within thirty (30) days after the reappearance. Credits are available only while the client's account is active and are forfeited upon cancellation, termination, or closure of the account. If a previously removed review reappears more than thirty (30) days after the charge, the client is not entitled to any refund or credit, and re-pursuing the review will be treated as a new and separately billable service. Because this credit is your exclusive remedy for a reappearance, you agree to request it rather than initiate a chargeback or payment dispute (see Section 8).
GBP Pro Plan and Other Recurring Plans. Renew Local also offers recurring subscription plans, including the GBP Pro Plan, under which Renew Local performs ongoing review and Google Business Profile work for a flat recurring fee. As described on the applicable plan page, these plans may include the submission of Review Removal Requests for a set number of policy-violating reviews per billing cycle, ongoing Google Business Profile management, and review backup and recovery features (marketed as "Profile Insurance," which is a product feature name and not an insurance product). Recurring plan fees are billed in advance each billing cycle in accordance with Section 4 (Subscription and Billing), are charged for the performance of the ongoing service during that billing cycle regardless of the outcome of any individual removal request, and are non-refundable in accordance with Section 7. The number of reviews serviced, the scope of work, and pricing for each plan are as described on the applicable plan or pricing page.
Exclusivity During Active Service. While Renew Local is actively working on your Review Removal Request, you agree not to work with, hire, or engage any other company, agency, or third party to perform review removal services on the same review(s). Engaging another provider during an active case may interfere with our process, void any service guarantees, and result in immediate termination of the engagement without refund.
All payments made to Renew Local are final and non-refundable. This includes, but is not limited to, subscription and recurring plan fees, Review Removal Request Service fees, Google Business Profile reinstatement fees, verification fees, and any other service fees. Because expert services are billed only after they have been performed — and, for the Review Removal Request Service, only upon successful removal of the targeted review — fees are fully earned at the time they are charged. No cash refunds will be issued under any circumstance, including but not limited to cancellation, dissatisfaction, or service disputes. The sole remedy for the reappearance of a previously removed review is the 30-Day Reappearance Service Credit described in Section 6, which is issued as a service credit toward future services and is not a cash refund. By using the Service and submitting payment, you acknowledge and agree to this policy.
Contact Us First. If you have any question, concern, or disagreement about a charge, you agree to contact Renew Local at support@renewlocal.com before initiating a chargeback, payment dispute, or bank reversal. Most billing issues can be resolved quickly and directly. You agree to allow Renew Local a reasonable period of at least fifteen (15) business days to investigate and respond to any billing concern before escalating to your bank or card issuer.
Agreement Regarding Chargebacks. The Service and expert services are delivered electronically and/or completed before or at the time of billing as described in these Terms. By providing a payment method and accepting these Terms, you agree that charges processed in accordance with these Terms are valid and authorized. You agree not to initiate a chargeback, dispute, or payment reversal for services that were performed and delivered in accordance with these Terms, including subscription fees for periods during which the Service was made available to you and expert-service fees for work completed as defined in Section 6.
Chargebacks as Breach. Initiating a chargeback or payment dispute for a charge that was validly authorized and for services rendered in accordance with these Terms constitutes a material breach of these Terms. In such event, Renew Local reserves the right to: (a) suspend or terminate your account and access to the Service; (b) submit these Terms, your acceptance record (including timestamp, IP address, and version), service-delivery records, and all related documentation to the card networks, issuing bank, or payment processor as evidence that the charge was authorized and the services were rendered; (c) charge reasonable administrative and dispute-handling fees to the extent permitted by law; and (d) pursue recovery of the disputed amount, plus any associated fees, costs, and reasonable attorneys' fees, through any lawful means, including collections.
Cooperation and Evidence. You acknowledge that Renew Local maintains records of your acceptance of these Terms, your authorization of each charge, and the delivery or completion of services. You agree that these records may be used to respond to and contest any dispute or chargeback you initiate.
Legitimate Disputes Unaffected. Nothing in this Section limits your rights under applicable law for charges that are genuinely unauthorized or fraudulent, or for any refund or service credit expressly provided under these Terms. This Section applies to charges that are valid and for services rendered.
You agree not to use the Service to:
The Service uses artificial intelligence to generate review responses, SEO content, and other materials. While we strive for accuracy and quality, AI-generated content may occasionally contain errors. You are responsible for reviewing AI-generated content before it is published on your behalf. We recommend enabling review approval settings for content that will be publicly posted.
By connecting your Google Business Profile to the Service, you authorize us to access, read, and modify your profile information as necessary to provide the Service. This includes posting responses to reviews, publishing content, and monitoring your profile. You may revoke this access at any time by disconnecting your profile from the Service.
The Service, including its design, features, and technology, is owned by Renew Local and protected by intellectual property laws. You retain ownership of any content you provide to the Service. By using the Service, you grant us a limited license to use your content as necessary to provide the Service.
THE SERVICE AND ALL EXPERT SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, RENEW LOCAL, ON BEHALF OF ITSELF AND ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, CONTRACTORS, VENDORS, AND SUPPLIERS (COLLECTIVELY, THE "RENEW LOCAL PARTIES"), EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE.
The Renew Local Parties make no warranty and assume no responsibility that: (a) the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components; (b) any defects will be corrected; (c) any result — including review removal, reinstatement, verification, ranking, traffic, lead volume, or SEO performance — will be achieved, or, if achieved, will be permanent; or (d) any content, information, or result obtained through the Service will be accurate, complete, or reliable. Any material accessed through the Service is obtained at your own discretion and risk. No advice or information, whether oral or written, obtained from the Renew Local Parties or through the Service creates any warranty not expressly stated in these Terms.
You acknowledge that the Service depends on third-party platforms and providers (including Google, Stripe, and review platforms) whose actions, policies, availability, and decisions are outside Renew Local's control, and that Renew Local does not warrant the conduct, performance, or decisions of any such third party. Some jurisdictions do not allow the exclusion of certain implied warranties; in those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by applicable law.
TO THE FULLEST EXTENT PERMITTED BY LAW:
(a) Exclusion of Damages. IN NO EVENT WILL THE RENEW LOCAL PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, REPUTATION, DATA, OR ANTICIPATED SAVINGS, OR FOR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT THE RENEW LOCAL PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) Liability Cap. THE RENEW LOCAL PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE LESSER OF (i) THE TOTAL AMOUNT YOU ACTUALLY PAID TO RENEW LOCAL FOR THE SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US$100). THIS CAP IS CUMULATIVE ACROSS ALL CLAIMS, AND THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT ENLARGE IT.
(c) Specific Exclusions. WITHOUT LIMITING THE FOREGOING, THE RENEW LOCAL PARTIES WILL HAVE NO LIABILITY FOR: ANY REVIEW THAT IS NOT REMOVED, OR THAT IS REMOVED AND THEREAFTER REINSTATED OR REAPPEARS (EXCEPT FOR THE SERVICE CREDIT DESCRIBED IN SECTION 6); ANY ACT, OMISSION, SUSPENSION, PENALTY, ALGORITHM CHANGE, OR POLICY CHANGE BY GOOGLE OR ANY OTHER THIRD-PARTY PLATFORM; ANY SUSPENSION, LOSS, OR DELISTING OF YOUR GOOGLE BUSINESS PROFILE; ANY AI-GENERATED CONTENT PUBLISHED ON YOUR BEHALF; OR ANY MATTER OUTSIDE RENEW LOCAL'S REASONABLE CONTROL.
(d) Allocation of Risk; Essential Purpose. You acknowledge that the fees charged reflect the allocation of risk set forth in these Terms, that these limitations are an essential basis of the bargain between you and Renew Local, and that Renew Local would not provide the Service on an economically reasonable basis without them. These limitations will apply even if any limited remedy is found to have failed of its essential purpose.
(e) Savings Clause. Some jurisdictions do not allow the limitation or exclusion of certain liabilities or damages. To the extent any limitation or exclusion in this Section is held unenforceable, the liability of the Renew Local Parties will be limited to the maximum extent permitted by applicable law, and all remaining limitations and exclusions will remain in full force and effect. Nothing in these Terms excludes or limits any liability or right that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or willful misconduct, or any non-waivable rights or remedies you may have under the Florida Deceptive and Unfair Trade Practices Act or other applicable consumer-protection law.
You agree to defend, indemnify, and hold harmless the Renew Local Parties from and against any and all claims, demands, actions, investigations, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to: (a) your use of or access to the Service; (b) your content, materials, or instructions, including any review you identify or submit for removal and any representation by you that a review violates a platform's policies; (c) any claim by a reviewer, competitor, platform, or other third party relating to the submission, removal, or attempted removal of any review or to any content posted on your behalf; (d) your violation or alleged violation of these Terms; (e) your violation of any law or of the rights of any third party; or (f) any chargeback or payment dispute you initiate in breach of Section 8. Renew Local may, at its option and your expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully. This obligation survives termination of these Terms.
The Service interoperates with and depends upon third-party platforms and providers, including Google, Google Business Profile, Stripe, and various review platforms (collectively, "Third-Party Services"). Renew Local does not control and is not responsible for Third-Party Services, including their availability, policies, algorithms, enforcement or moderation decisions, fees, or any change, suspension, penalty, or termination they may impose on your account, profile, or content. Your use of Third-Party Services is governed by their respective terms, and you are solely responsible for complying with them. The Renew Local Parties disclaim all liability arising out of or relating to any Third-Party Service.
Renew Local may engage third-party specialists, vendors, agencies, and independent contractors to perform or assist in performing the Services. Renew Local remains your sole point of contact and the party responsible to you under these Terms, and all provisions of these Terms — including the no-guarantee, service-not-outcome, limitation-of-liability, disclaimer, indemnification, and release provisions — apply with equal force regardless of who performs the Services. You agree that your relationship is solely with Renew Local, and you will look solely to Renew Local, and not to any individual specialist, vendor, or contractor, with respect to the Services.
You knowingly and voluntarily assume all risks associated with your use of the Service, including the risk that a review may not be removed, or may be removed and later reappear (for which your sole and exclusive remedy is the service credit described in Section 6), or that a platform may take adverse action against your profile or content. To the fullest extent permitted by law, you release and forever discharge the Renew Local Parties from any and all claims, demands, and causes of action, whether known or unknown, arising out of or relating to such risks or to any matter outside Renew Local's reasonable control.
So that disputes can be resolved efficiently, you agree to provide Renew Local written notice of any claim or dispute arising out of or relating to these Terms or the Service, describing the claim and the relief sought, by emailing support@renewlocal.com promptly after the claim arises and, as a condition precedent to commencing any formal proceeding, at least thirty (30) days before doing so. You and Renew Local agree to attempt in good faith to resolve the dispute during that period. This Section does not shorten any limitations period provided by applicable law.
Renew Local will not be liable for, nor be deemed in breach of these Terms on account of, any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, labor disputes, internet or utility failures, cyberattacks, governmental action, or changes to the policies, APIs, or availability of any Third-Party Service.
These Terms, together with the plan and pricing pages and any policies referenced herein, constitute the entire agreement between you and Renew Local regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, or understandings, whether written or oral. You acknowledge that you have not relied on, and will have no remedy in respect of, any statement, promise, or representation not expressly set forth in these Terms. No failure or delay by Renew Local in exercising any right will operate as a waiver, and no waiver will be effective unless made in writing by Renew Local. You may not assign these Terms without Renew Local's prior written consent; Renew Local may freely assign these Terms.
We may suspend or terminate your access to the Service at any time, with or without notice, for violation of these Terms or for any other reason in our sole discretion. Upon termination, your right to use the Service will immediately cease, and any fees owed will remain due and payable. Termination does not entitle you to any refund. Any provision that by its nature should survive termination will survive, including Sections 4, 6, 7, 8, 12, 13, 14, 15, 16, 17, 18, 19, 21, 23, and 24.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Broward County, Florida, and you consent to the personal jurisdiction of such courts and waive any objection to venue or forum non conveniens. To the fullest extent permitted by law, you and Renew Local each waive any right to a jury trial and agree that any dispute will be brought solely in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. In any action to enforce or arising out of these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.
If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to render it enforceable, or, if it cannot be so modified, severed from these Terms, and the remaining provisions will continue in full force and effect. The disclaimers, limitations of liability, indemnities, releases, and all other provisions intended by their nature to survive will survive any expiration or termination of these Terms.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Each version of these Terms is preserved as a versioned, permanent record. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.
If you have questions about these Terms, please contact us: